TERMS & CONDITIONS
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Welcome to Sendera Agency (“Sendera Agency”, “we”, “our”, “us”).
By purchasing, accessing, or using our services, you agree to these Terms & Conditions.
1. Services
Sendera Agency provides email marketing services including, but not limited to:

• Email marketing strategy

• Email automation setup

• Campaign creation and management

• Customer segmentation

• Email design

• Email performance analysis

• Ongoing email management

• Ecommerce email consulting

Services vary depending on the selected package.
2. Eligibility
By using our services, you confirm that:

• You are at least 18 years old or legally authorized to act for your business.

• You have authority to grant access to business accounts.

• Information provided is accurate.

3. No Guaranteed Results
Sendera Agency provides professional marketing services but does not guarantee:

• Revenue increases

• Sales volume

• Subscriber growth

• Conversion rates

• Business success

• Return on investment

Results depend on many factors outside our control, including market conditions, website performance, traffic, pricing, product quality, competition, and customer behavior.
Any examples, estimates, forecasts, projections, testimonials, or prior results are illustrative only.
4. Client Responsibilities
Clients agree to:

• Provide required account access

• Supply accurate business information

• Deliver assets and materials on time

• Approve work when requested

• Maintain ownership of their own business accounts

Sendera Agency is not responsible for delays caused by missing access, delayed communication, or incomplete materials.
5. Account Access
Clients may grant Sendera Agency limited access to business systems.
This may include:

• Shopify

• Email marketing platforms

• Analytics tools

• Ecommerce systems

Clients remain owners of their accounts and data.
We will never intentionally request unnecessary access.
Clients may revoke access after services end.
6. Payments
Payment terms:

• Setup fees are paid before work begins.

• Monthly plans renew automatically unless cancelled.

• Payments are due according to the selected plan.

Failure to pay may result in:

• Service suspension

• Delayed delivery

• Account closure

Prices may change for future billing periods with notice.
7. Refund Policy
Due to the nature of digital services:

• Completed work is non-refundable.

• Setup work becomes non-refundable once implementation begins.

• Monthly service periods already delivered are non-refundable.

Refund exceptions may be considered at our discretion.
8. Delivery Timelines
Delivery timelines are estimates only.
Sendera Agency is not responsible for delays caused by:

• Missing access

• Client revisions

• Platform outages

• Third-party systems

9. Revisions
Reasonable revisions may be included depending on the purchased plan.
Requests outside scope may require additional fees.
10. Intellectual Property
Unless agreed otherwise:

• Clients own their business data and customer lists.

• Sendera Agency retains ownership of internal systems, processes, frameworks, and templates.

Clients receive rights to use completed deliverables for business purposes.
11. Confidentiality
Sendera Agency will make reasonable efforts to protect confidential client information.
Clients agree not to disclose internal business methods, pricing structures, or proprietary processes.
12. Limitation of Liability
To the maximum extent permitted by law:
Sendera Agency shall not be liable for:

• Lost profits

• Business interruption

• Indirect damages

• Data loss

• Missed opportunities

Total liability shall not exceed the amount paid for services during the previous 30 days.
13. Third-Party Platforms
Sendera Agency is not responsible for outages, policy changes, restrictions, or actions taken by third-party providers.
14. Service Refusal
We reserve the right to refuse or terminate service where necessary.
 
PRIVACY POLICY
Sendera Agency respects your privacy and is committed to protecting personal information.
1. Information We Collect
Information may include:

• Name

• Email address

• Company information

• Billing details

• Website information

• Account access details

• Communication records

• Analytics information

2. How We Use Information
We use information to:

• Deliver services

• Communicate with clients

• Process payments

• Improve service quality

• Maintain security

• Meet legal obligations

3. Legal Basis
Where applicable, we process information based on:

• Consent

• Contract performance

• Legitimate business interests

• Legal requirements

4. Data Sharing
We do not sell personal information.
Information may be shared only with:

• Payment providers

• Hosting providers

• Analytics providers

• Service tools used to deliver work

• Authorities where legally required

5. Data Security
Reasonable technical and organisational safeguards are used to protect information.
No system can guarantee absolute security.
6. Data Retention
Information is retained only as long as necessary for:

• Service delivery

• Accounting

• Legal obligations

• Business operations

7. Cookies
Our website may use:

• Essential cookies

• Analytics cookies

• Performance cookies

Users may manage cookies through browser settings.
8. Client Account Access
If account access is granted:

• Access is limited to service delivery

• Ownership remains with the client

• Access may be removed at any time

9. Your Rights
Subject to applicable law, users may request:

• Access

• Correction

• Deletion

• Restriction

• Data export

Requests may be submitted through contact channels.
10. International Transfers
Your information may be processed in locations different from your country.
11. Children
Services are not intended for children.
12. Updates
We may revise this policy periodically.
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